Freeze Warnings and Hard Freeze Warnings Expected

The National Weather Service has advised that subfreezing temperatures are likely beginning Sunday evening and into Wednesday following the passage of a strong cold front. Freeze Warnings and possible Hard Freeze Warnings can be expected. High temperatures could quite possibly remain below freezing throughout the day on Tuesday and not warm up above freezing until during the day on Wednesday.

Steps for Winterizing your Home

  • Insulate pipes with insulation sleeves, wrapping or using slip-on foam pipe insulation. Do not leave any gaps without insulation as cold air can affect the pipe in these spaces.
  • Winterize your sprinkler system by turning the water off to your irrigation system and drain your backflow preventer.
  • Maintain a heating source inside the building to protect pipes against cold.
  • Open cabinets underneath faucets.
  • Exterior hose bibs are normally left unattended, disconnect hoses and insulate faucets with covers or blankets.
  • House Shut off valve: Know where your shut off valve is located in case of an emergency. Valve is usually on the side of the house near the garage. Some homes the valve is inside the garage wall.
  • If you choose to leave a faucet dripping, please only let the faucet drip slowly. NO STEADY STREAMS.
  • If traveling for the Holidays, it is recommended that you turn the water off at the street and drain all your plumbing.

Notice to Customer Regarding Extreme Weather Emergency

The Public Utility Commission’s rule in Title 16, Chapter 24 Texas Admin. Code § 24.173(d) prohibits your water and sewer provider from imposing a late fee or from disconnecting your retail water or sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over.

An extreme weather emergency is defined as a period beginning when the previous day’s highest temperature in your area did not exceed 28 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for your area.

For the purposes of these requirements, an extreme weather emergency is over on the second business day the temperature exceed 28 degrees Fahrenheit.

Your water and sewer provider is required to offer a payment schedule to an affected customer that timely requests a payment schedule. If you are affected by an extreme weather emergency, you may request a payment schedule for unpaid bills that are due during the extreme weather emergency.

For affected customers that timely request a payment schedule, your water and sewer provider is prohibited from disconnecting service for nonpayment of bills that are due during an extreme weather emergency. However, once a payment schedule is offered, disconnections may resume if you (1) decline to timely accept the payment schedule, or (2) violate the terms of the payment schedule.

If you have a bill from your water and sewer provider due during an extreme weather emergency, then you qualify to request a payment schedule. Please contact our office at: https://www.h2oinnovation.com/contact/contact-us.

Aviso Al Cliente Sobre Emergencia Por Condiciones Del Tiempo Extremas

La regla de la Comisión de Servicios Públicos en el Título 16, Capítulo 24, del Código Administrativo de Texas § 24.173(d) prohíbe a su proveedor de agua y alcantarillado imponer un cargo por mora o desconectar su servicio minorista de agua o alcantarillado por falta de pago de las facturas adeudadas durante una emergencia por condiciones del tiempo extremas hasta después de que la emergencia haya terminado.

Una emergencia por condiciones del tiempo extremas se define como un periodo que comienza cuando la temperatura más alta del día previo en su área no superó los 28 grados Fahrenheit y se prevé que la temperatura permanecerá en ese nivel o debajo de él durante las siguientes 24 horas según los informes más cercanos del Servicio Meteorológico Nacional para su área. A efectos de estos requisitos, una emergencia por condiciones del tiempo extremas finaliza el segundo día laborable en que la temperatura supera los 28 grados Fahrenheit.

Su proveedor de agua y alcantarillado debe ofrecer un programa de pago a un cliente afectado que lo solicite oportunamente. Si se ve afectado por una emergencia por condiciones del tiempo extremas, puede solicitar un programa de pago para las facturas impagas adeudadas durante la emergencia por condiciones del tiempo extremas.

Para los clientes afectados que soliciten oportunamente un programa de pago, su proveedor de agua y alcantarillado tiene prohibido desconectar el servicio por falta de pago de las facturas adeudadas durante una emergencia por condiciones del tiempo extremas. Sin embargo, una vez que se ofrece un programa de pago, las desconexiones pueden reanudarse si usted (1) se niega a aceptar oportunamente el programa de pago, o (2) viola los términos del programa de pago.

Si tiene una factura de su proveedor de agua y alcantarillado adeudada durante una emergencia por condiciones del tiempo extremas, entonces tiene derecho a solicitar un programa de pago. Póngase en contacto con nuestra oficina en: https://www.h2oinnovation.com/contact/contact-us.

Drinking Water is Safe

According to the EPA and CDC, Americans can continue to use and drink water from their tap as usual during the COVID-19 Pandemic.

EPA: Coronavirus and Drinking Water and Wastewater

There is no higher priority for EPA than protecting the health and safety of Americans. EPA is providing this important information about COVID-19 as it relates to drinking water and wastewater to provide clarity to the public. The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual. EPA also encourages the public to help keep household plumbing and our nation’s water infrastructure operating properly by only flushing toilet paper.

Disinfecting wipes and other items should be disposed of in the trash, not the toilet.

https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater

CDC: Can the COVID-19 virus spread through drinking water?

The virus that causes COVID-19 has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.

https://www.cdc.gov/coronavirus/2019-ncov/php/water.html